Frequently Asked Questions
Product
What is Collage Skincare?
Collage is a luxury, 97% natural skincare system built around three complementary products—Canvas Serum, Composition Gel Moisturizer, and Gesso Balm—crafted to deliver deep hydration and gentle daily exfoliation.
What makes Collage unique?
Our “full stack” system uses identical ingredients in varying potencies across each step, ensuring they build on one another for optimal results without competing actives.
How is Collage different from other clean beauty brands?
Collage is a 97% natural system combining gentle exfoliation and deep hydration across a serum, gel, and balm—effective for all skin types, even sensitive and acne-prone. With premium ingredients, sustainable packaging, and extensive R&D, we deliver a truly high-end skincare experience.
Why is Collage a luxury brand?
We use premium ingredients, glass vessels andsustainable packaging, and invest heavily in R&D to deliver a high-end experience and exceptional results.
How did Collage develop its signature three-step system?
Over 24 months of R&D, we created an adaptable three-step system using identical natural actives in varying potencies, enhanced with dual-weight hyaluronic acid. The result is powerful, natural formulations that deliver visible, long-lasting results rarely found in clean beauty.
What are the hero ingredients?
Dual-weight hyaluronic acid, niacinamide, and white willow bark—nature's salicylic acid work together to deeply hydrate, exfoliate, and strengthen the skin barrier.
What is Home User Testing (HUT), and did Collage do it?
Yes. Our third-party-verified HUT with over 60 participants confirmed improvements in hydration, texture, and radiance across all ages, genders, and skin types—an uncommon investment for an independent brand.
Usage
How do I use the product?
Step 1: Canvas Serum
Gently massage your face with a warm, damp cloth. While your skin is still damp, apply 2–5 drops of our Canvas Serum on your fingertips. Gently press it into your face and neck, morning and evening. Adjust the amount according to how your skin feels that day. Allow it to fully soak in before moving on to the next step.
Step 2: Composition Moisturizer
Next, smooth on our Composition Moisturizer. Apply a generous amount onto your face. We recommend tapping it in gently with your fingertips to help it absorb deeply and evenly.
Step 3: Gesso Balm
Finish with a pea-sized amount of our Gesso Balm. Gently tap it into your face and neck to lock in moisture and support overnight skin renewal. Apply throughout the day, as needed.
How does hyaluronic acid work in Collage?
We use low-molecular-weight HA to penetrate deeply and stimulate collagen, and high-molecular-weight HA to lock in moisture at the surface.
Is Collage safe for sensitive or acne-prone skin?
Yes. Our water-based formulas use ingredients like willow bark, witch hazel, chamomile, and aloe vera to calm irritation, reduce breakouts, and soothe skin.
Is Collage non-comedogenic?
Yes, our formulations will not clog pores or trigger excess oil production.
Does Collage brighten skin?
Yes. Niacinamide (vitamin B3) helps brighten, even skin tone, and strengthen the skin barrier, while our vitamin-rich botanicals and gentle exfoliation work together to reduce hyperpigmentation and boost radiance. Many of our botanicals are rich in vitamin C, which helps brighten the skin without the risks associated with concentrated vitamin C.
What ingredients does Collage avoid?
We do not use retinol, synthetic vitamin C, parabens, silicones, phthalates, PEGs, or essential oils.
How is Collage fragranced?
We use light, non-irritating botanical floral waters instead of essential oils for a pleasant, skin-friendly scent.
What results can I expect?
Within 3-4 weeks, users typically see deep hydration, smoother texture, reduced fine lines, and a healthy glow.
What is the shelf life?
Collage products last two years unopened and remain effective for six months after opening.
Does Collage use fillers?
No, every ingredient has earned its place and hasa functional purpose, with no cheap bulking agents or unnecessary additives.
Are there any chemicals in Collage?
Only naturally occurring, purposeful ones like triethanolamine and sodium carbomer, which stabilize and improve formulations safely.
Are there any chemicals in Collage?
Only naturally occurring, purposeful ones like triethanolamine and sodium carbomer, which stabilize and improve formulations safely.
Why does Collage avoid retinol or high-dose vitamin C?
Both can cause irritation and photosensitivity; we opt for gentler, equally effective botanical alternatives.
VALUES
What does “clean beauty” mean to Collage?
It means using high-quality, ethically sourced botanicals and actives without harmful chemicals, prioritizing both safety and efficacy.
Why does Collage focus on empowered aging?
We celebrate beauty at every age, focusing on whole-body wellness and self-nurturing to promote healthy, radiant skin over time—empowering you to care for yourself on your own terms.
Is Collage gender-neutral and multi-generational?
Yes. Our inclusive, gender-neutral formulations are made for all skin types, ages, and life stages, so Collage can be enjoyed and shared by everyone.
Is Collage vegan and cruelty-free?
Yes. All Collage products are 100% vegan and certified cruelty-free. We never use animal-derived ingredients, and we do not test on animals at any stage of production.
Is Collage packaging sustainable?
Yes. We use sustainable glass vessels and recycled paper for our packaging.
Shipping
How much is shipping?
We offer free shipping on all orders over $150 in Canada. Our non-refundable flat rate is $10 for all Canadian orders under $150.
What is your return policy?
We accept returns within 30 days of the purchase date.
Payments & Orders
Can I use more than one discount code?
Only one discount code can be used per order and cannot be combined with other promotions.
Contact
Still have questions? We're happy to help. Please email us at hello@collagebeauty.com and we will get back to you within 48 hours.